{"id":5575,"date":"2024-09-05T10:15:20","date_gmt":"2024-09-05T10:15:20","guid":{"rendered":"https:\/\/www.misenviosexpress.com\/frequently-asked-questions\/"},"modified":"2024-11-19T21:06:17","modified_gmt":"2024-11-19T21:06:17","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.misenviosexpress.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Questions Frecuentes<\/span><\/span><\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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GET THE RIGHT ADVICE<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are always close to you, that’s why we not only have a direct communication channel with you, but we also answer some of the most frequently asked questions:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy ship with My Express Delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Because we are a brand that since 2015 when we started operations is recognized for:<\/p>\n

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  • Having a direct alliance with suppliers (without additional intermediaries), which speaks of an excellent reputation and support.<\/li>\n
  • To have your own software that allows you as a company to access information of all your shipments in one place, as well as to self-manage them. <\/li>\n
  • Within our niche, we have been the first to win the National Export Award 2023 granted by Analdex and ProColombia, something that undoubtedly shows commitment, support and good business practices.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you ship packages overseas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    It is important to know that few companies have their own airplanes, therefore, 100% direct operation and this applies to DHL, UPS and FedEx in Colombia.<\/p>\n

    We, like others, must use the same international transport network to be able to guarantee coverage in more than 180 countries and territories, BUT, we certainly complement it by offering additional services such as:<\/p>\n

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    • Customized package pickups<\/li>\n
    • Packaging for your shipments<\/li>\n
    • 3 shipping options in 1 place for you to compare rates, services and transit times<\/li>\n
    • Customs consultancy (by having a software that allows us to do it with real time information)<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it cheaper to ship with My Express Delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, and for many reasons:<\/p>\n

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      1. Because of our monthly volume of packages, our alliances with suppliers are robust and allow us to always give you the best option in relation to what you need.<\/li>\n
      2. You save time and administrative staff by delegating the issuance of guides and other international documents* to us. We know that time is money <\/li>\n
      3. We offer you 3 shipping options in 1 place, this way you reduce your company’s operational risk by diversifying your shipments using the strongest carrier in the destination country you need.<\/li>\n<\/ol>\n

        Additionally, what could be better for your company than working with an ally that has the support of several national associations? Remember that strategic alliances ARE EVERYTHING and even help to improve your delivery times of international orders, as well as your reputation abroad. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my package is lost or arrives damaged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        No doubt this is not only a great fear, but a possibility in not only international but also domestic shipments.<\/p>\n

        Although all of our services are traceable and secure, we offer you the option to purchase “international coverage” which we will execute in case any of this happens. <\/p>\n

        We help you with the claim directly with the airline to obtain a faster response time.<\/p>\n

        This coverage does not prevent a contingency from occurring, but it will certainly make you sleep easier knowing that your merchandise is insured.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you guarantee that the package is always delivered at destination?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        Unfortunately NO, and the truth is that no responsible carrier should commit to this. <\/p>\n

        The reason is very simple: We are subject to customs regulations and inspections by these government agencies that have the power to open packages, review them and ultimately allow or deny them entry into other countries.<\/p><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does it cost to ship a package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        You must keep in mind that the rates are NOT standard. That is, to identify the price of an international shipment we need to know: <\/p>\n

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        • How many boxes are there?<\/li>\n
        • how much does each box weigh?<\/li>\n
        • What are the dimensions of each box in length, width and height?<\/li>\n
        • Towards which city and country you are going to<\/li>\n
        • What declared value do you want to give to the goods?<\/li>\n<\/ul>\n

          Based on the above, we will be able to provide you with the final rate.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t