We are always close to you, that’s why we not only have a direct communication channel with you, but we also answer some of the most frequently asked questions:
Because we are a brand that since 2015 when we started operations is recognized for:
It is important to know that few companies have their own airplanes, therefore, 100% direct operation and this applies to DHL, UPS and FedEx in Colombia.
We, like others, must use the same international transport network to be able to guarantee coverage in more than 180 countries and territories, BUT, we certainly complement it by offering additional services such as:
Yes, and for many reasons:
Additionally, what could be better for your company than working with an ally that has the support of several national associations? Remember that strategic alliances ARE EVERYTHING and even help to improve your delivery times of international orders, as well as your reputation abroad.
No doubt this is not only a great fear, but a possibility in not only international but also domestic shipments.
Although all of our services are traceable and secure, we offer you the option to purchase “international coverage” which we will execute in case any of this happens.
We help you with the claim directly with the airline to obtain a faster response time.
This coverage does not prevent a contingency from occurring, but it will certainly make you sleep easier knowing that your merchandise is insured.
Unfortunately NO, and the truth is that no responsible carrier should commit to this.
The reason is very simple: We are subject to customs regulations and inspections by these government agencies that have the power to open packages, review them and ultimately allow or deny them entry into other countries.
You must keep in mind that the rates are NOT standard. That is, to identify the price of an international shipment we need to know:
Based on the above, we will be able to provide you with the final rate.
Clearly you should know that they are quite different from a domestic shipping rate.
Now, the important thing is that your package travels as efficiently as possible (in relation to weight – volume) so that you don’t overpay.
Additionally, we have tailor-made rates, that is to say, what you, your business, enterprise or company needs.
Our shipping service is Courier so there is no weight or declared value limit for a package to leave Colombia to a foreign country BUT, you must be careful with the destination country because there may be entry limits.
For this, we always suggest you to talk to one of our advisors so that they can help you with your office.
Yes. All our points of sale offer the service of shipments from Colombia to foreign countries (exports) and shipments from any part of the world to Colombia (imports).
Contact one of our consultants to receive the best advice.
In Colombia, imports by Courier, Postal Traffic or express shipment have the following limits:
If your merchandise does NOT meet these requirements, it does not mean that you cannot import it, but simply that you will have a “Change of Modality”, which requires a customs broker.
Contact any of our consultants for more information.
Nationally, we operate with partners such as: Deprisa, Coordinadora, among others.
It all depends on the carrier’s coverage for your shipment.
We work with individuals and corporations of all sizes.
Our services are complete and focused on your needs.
We are here to advise you and provide you with the best service. Contact us so that one of our expert consultants can help you make a personalized quotation according to your needs.
